Delivery & Returns

UK DELIVERY

All orders will usually be despatched within  48 hours of placing your order, subject to stock availability and banking clearance.  Items will be sent via Royal Mail by recorded or special delivery, and should be received within five working days.  I cannot however accept responsibility for non/late delivery as this would lie with Royal Mail. P&P costs will be added to your order and are currently £4.95 for recorded delivery per pair of shoes and £8.95 per pair for special delivery. You are also welcome to collect your order from The Boutique. Please call or email me to arrange collection.

OVERSEAS DELIVERY

Orders can also be posted overseas and will usually be despatched within  48 hours of placing your order, subject to stock availability and banking clearance.  Items will be sent via Royal Mail on an international signed for basis and should be received within ten working days.  I cannot however accept responsibility for non/late delivery as this would lie with Royal Mail. P&P costs will be added to your order.  The current P&P rate for delivery within the European Union is £12.95 and £16.95 for worldwide destinations. Please be aware that International orders may be subject to local import taxes, which are the responsibility of the purchaser.

RETURNS POLICY

I hope that you will be delighted with your purchase.  If however, this is not the case, I will be happy to refund the cost of the shoes, exchange items or issue a gift voucher.  Please ensure you contact me within 14 days of receiving your purchase, detailing the reason for return and I will email a returns slip.  Please place the returns slip inside the original packaging.  Returns are made at your cost and returned items must be in an unworn condition.  To guarantee safe return, please return shoes via Royal Mail Recorded Delivery.